We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

airline complants.

bromsgrove
Level Contributor
1 post
21 reviews
Save Topic
airline complants.

do airlines take any notice at all, when you have a genuine complaint.

ie- from australia to heathrow in the same seat with no tele working including no sound,

the headphone socket was broken,

i wonder if mr branson would have just sat there and sufferd for 23 hours.

Nowy Sacz, Poland
Level Contributor
4,024 posts
42 reviews
Save Reply
1. Re: airline complants.

Most people would have just sat there, grumbling under their breath perhaps, but you seem to be over-reacting to a minor complaint. Did the plane arrive at your chosen destination, roughly on time, and did your bags arrive on the same plane? Did they feed you? Did the loos work? If they're all yesses, you really have very little to complain about.

Write to your airline, see if you can score a voucher for something against your next flight, or FF points. But no-one is going to great a non-working IFE unit as "serious".

Liverpool, UK
Level Contributor
18,806 posts
34 reviews
Save Reply
2. Re: airline complants.

In my view a minor inconvenience - I wonder what people did on flights before the days of IFE.

South Pole
Level Contributor
15,381 posts
37 reviews
Save Reply
3. Re: airline complants.

" I wonder what people did on flights before the days of IFE"

most read books.....and some still do.

others now take an ipod or something similar as a back up.

Sydney, Australia
Level Contributor
860 posts
130 reviews
Save Reply
4. Re: airline complants.

Mr Branson probably would have spent his time reading a dictionary..........probably a good idea.

UK
Level Contributor
5,643 posts
25 reviews
Save Reply
5. Re: airline complants.

Did you take this up with cabin staff on board, or did you suffer in silence and complain afterwards?

I had the same problem once on an Air Canada flight, and they fixed it by resetting the whole system.

My husband was on a KLM flight once where someone else had that problem. They weren't able to fix it, and the flight was completely full in Economy. The person with the broken seat got given my husband's seat. My husband (Flying Blue Gold) was given a seat in Business Class. Problem solved, two happy customers!

Edinburgh, United...
Level Contributor
12,780 posts
16 reviews
Save Reply
6. Re: airline complants.

"ie- from australia to heathrow in the same seat with no tele working including no sound,"

That sort of thing usually results in some frequent flyer points if you complain.

australia
Level Contributor
2,551 posts
17 reviews
Save Reply
7. Re: airline complants.

Don't "complain" just "express your disappointment" with Virgin 's inflight offering for your flight. If you were aware of the problem in advance you would have made arrangement to buy a book and i-pod (increasing your carry-on allowance) before the flight. ;)

Llandudno North...
Level Contributor
2,584 posts
18 reviews
Save Reply
8. Re: airline complants.

That sort of thing usually results in some frequent flyer points if you complain.

Got me 20,000 avios from BA for a dodgy seat on the way to LAX and no screen on the return and for a general moan about the state of the ancient 747 they use on that route.

:-)

London, UK
Level Contributor
1,770 posts
192 reviews
Save Reply
9. Re: airline complants.

If resetting the system doesn't get it working, there's usually nothing they can do about it. But you should get some FF points if you complain, nicely. Broken IFE is not the end of the world, and it does happen which is one reason I never fly without an ipod and kindle. As a crew member said (eventually) to a neighbouring passenger who was threatening to have a meltdown over broken IFE once, 'would you rather we'd delayed the flight until it was working Sir?'

rural West Aussie
Destination Expert
for Perth
Level Contributor
20,443 posts
72 reviews
Save Reply
10. Re: airline complants.

I wouldn't even have noticed; I read, do crossword puzzles and sudokus, knit, play patience and generally amuse myself.