Needed to come back early due to family emergency. Travel agent had not advised it was non changeable ticket. Agent asked Malaysian Airlines for change - agent was told this was only possible on death of immediate family member. Wanted extra £1600.
Airline had had 5 weeks notice and could easily have resold ticket. It was Easter We sent airlines numerous emails including to senior executives by name - not one even acknowledged emails - Does anyone know how to complain to them? - their system is very well hidden. My advice? don't use Malaysian Airlines!!!