Bought two tickets to fly to Brazil from Flight Centre in London.
Don't usually buy from travel agents as you pay commission on sales, preferring to buy online, but we did on this occasion due to various connecting flights.
On transit we were stopped from boarding our flight to Brazil. My husband is British but me being Australian needed a visa. Dream holiday costing £2500, cancelled!
Contacted our travel agent, only to be asked 'what passport do you have?' Now I appreciate it is our responsibility to ensure we have appropriate documentation for travel, but is it too much to expect that an agent gives you basic information regarding your flight before you buy such a costly holiday? Isn't that what you are paying commission for?
The best bit....after raising our concerns with Flight Centre customer services, we received a letter negating any responsibility on their part (no surprises there) and then going on to say: sorry your trip to Mexico hadn't worked out???
Flight Centre travel agents, since when is Brazil part of Mexico. didn't you even bother reading our email?