this is a warning to anyone thats thinking of booking with this air line.
we prepaid and booked our seats from toronto to gatwick. we had documents from airtransat stating our seats we booked.
upon return to canada we were not given the seats we "booked and paid extra" for.
we complaint to staff at airport which fell upon deaf ears.
upon returning to canada we sent airtransat an email with our complaint and request for refund.
took a month to hear back from airtransat telling us we are not entitled to a refund.
so beware of paying extra with this airline. no customer service what so ever.