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airtransat from canada

Hamilton, Canada
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124 posts
13 reviews
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airtransat from canada

this is a warning to anyone thats thinking of booking with this air line.

we prepaid and booked our seats from toronto to gatwick. we had documents from airtransat stating our seats we booked.

upon return to canada we were not given the seats we "booked and paid extra" for.

we complaint to staff at airport which fell upon deaf ears.

upon returning to canada we sent airtransat an email with our complaint and request for refund.

took a month to hear back from airtransat telling us we are not entitled to a refund.

so beware of paying extra with this airline. no customer service what so ever.

Dunfermline, United...
Level Contributor
13,318 posts
39 reviews
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1. Re: airtransat from canada

Try posting this on the Air Travel Forum

Massachusetts
Level Contributor
1,929 posts
TripAdvisor Staff  
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2. Re: airtransat from canada

... moved from England forum to Air Travel.

TA_Jane

TripAdvisor Support Team

Canada
Level Contributor
5,779 posts
72 reviews
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3. Re: airtransat from canada

I have traveled several times with Air Transat and have not had this problem. For a low budget airline, I am quite happy to fly with them.

Did they give you a reason for their decline?

4. Re: airtransat from canada

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Removed on: 12:17 am, May 08, 2014