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Ethiad changed middle of 3 leg flight

Belfast, United...
Level Contributor
8 posts
3 reviews
Ethiad changed middle of 3 leg flight

Hi

Wondering if anyone could help.

Fly to NZ from dublin in a fortnight and got an email from ethiad stating they have canncelled the second leg of our flight, Abu Dhabi to Sydney and rebooked us on a later flight that day, 13 hours later... No mention of leg 1 or leg 3 of the flight, despite the fact we will miss leg 3 (Sydney to Auckland with air nz), despite the fact all 3 flights were booked though ethiad.

Before I ring and give off hell, has anyone else had similar experience and can advise on:

If we can argue a case to go back go original schedule?

If this is sufficient notice to change?

What is the impact on leg 3- will they re book?

Thanks

J

Liverpool, UK
Level Contributor
17,170 posts
24 reviews
1. Re: Ethiad changed middle of 3 leg flight

If we can argue a case to go back go original schedule? - Only possible if the original flight still exists.

If this is sufficient notice to change? - They may only have decided to cancel your original flight.

What is the impact on leg 3- will they re book?- If it was all on a single ticket they should rebook you.

Your best bet is to look at the latest schedules on Etihad/AirNZ and determine what flights work best for you and ring them to see if they can reschedule you on those flights - when flights are cancelled/rescheduled the changes are more often done by computers who do stupid things.

Finally although I can understand your anger ringing and giving them hell is not likely to help - in this situation I've always found a calm approach works better to get what you want.

Belfast, United...
Level Contributor
8 posts
3 reviews
2. Re: Ethiad changed middle of 3 leg flight

Thanks!

Schedule looks like we could require a night in Sydney and will lose a night in nz...will ring them tomoro and check

London
Level Contributor
15,918 posts
43 reviews
3. Re: Ethiad changed middle of 3 leg flight

Another thread suggests that there is a glitch with Etihad's booking systems, which Etihad are aware of and are trying to fix.

Call them. Don't give off hell, just call them.

Portland, Oregon
Destination Expert
for Air Travel
Level Contributor
25,234 posts
6 reviews
4. Re: Ethiad changed middle of 3 leg flight

Etihad has had a big computer glitch, and there are multiple posts on here from pax reporting the same issues.

From their website - http://www.etihad.com/en-ch/announcements/

"Etihad Airways is experiencing technical issues today surrounding some bookings. The airline is working closely with its systems provider to resolve the situation. Customers are advised to ignore any cancellation notification received. Bookings will be reinstated and original flight plans will not be impacted.

Etihad Airways apologises for the inconvenience caused."

5. Re: Ethiad changed middle of 3 leg flight

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