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Ryanair

Kent
Level Contributor
22 posts
12 reviews
Ryanair

I've booked two flights with Ryanair. The first flight was to due to land at 17.55 with another, connecting flight at 20.00. Ryanair has now changed the flight details of the first flight to 19.25 which means that I cannot catch the connecting Ryanair flight. On phoning Ryanair (which is very expensive and difficult) I was told it is a 'point to point' airline (or something similar) and there's absolutely nothing to be done - I should have read the T&Cs properly. I've asked if I can alter the second flight or the first flight or have a refund for the baggage allowance for the second flight (as clearly I won't be using it) but have been told no and actually had the phone slammed down on me, twice (and I haven't been rude I can assure you). I did offer to pay booking alteration fees, but this apparently isn't an option?

Is there anything I can do so? Or do I just have to book a different, second flight and take a hit on the second flight costs? (And of course my other concern is regarding the first flight as Ryanair appears to be a little unreliable!)

1. Re: Ryanair

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Removed on: 4:07 am, April 22, 2013
Edited: 4:07 am, April 22, 2013
Edinburgh, United...
Level Contributor
11,597 posts
16 reviews
2. Re: Ryanair

" I did offer to pay booking alteration fees, but this apparently isn't an option?"

Sure it is, you can make any change you want online yourself. It may be cheaper to buy a new ticket though. Luggage-fees are non-refundable but if you change your flight (as opposed to buying a new one) I believe they carry over.

3. Re: Ryanair

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Removed on: 4:07 am, April 22, 2013
Sydney/Melbourne
Level Contributor
16,223 posts
67 reviews
4. Re: Ryanair

I think it's a bit harsh berating the OP.

There's no 'don't ever fly with.....' rant.

Just a simple question

>>Is there anything I can do so? Or do I just have to book a different, second flight and take a hit on the second flight costs? <<

The OP is asking for advice as to what to do next.

I can't see any 'blame' being laid at Ryanair's feet although s/he is understandably upset by having the phone hung up on him/her.

Personally, I wouldn't so anything until closer to the flight date. As joeinthuk pointed out - there could be further flight changes.

If not, then yes, you bite the bullet, take the loss and learn from the experience.

australia
Level Contributor
2,551 posts
17 reviews
5. Re: Ryanair

>>>>You take the hit, because you decided to book your own home made "connection", and it didn't work out. >>>>>>

Ryanair is a point to point therefore you have to do your own home made connections!!

Mostly this is because you allowed a totally unrealistic amount of time for the transfer to start with,>>>>

you make it sound like Ryanair has multiple flights per day even though op hasn't stated what airport she is flying out of...they possibly only have one per day.

In normal circumstances 2 hours is plenty for a domestic connection especially with Ryanair as you've already checked in before you even arrive as you have pointed out>>>>>>

Ryanair, FWIW, are actually right up there when it comes to ontime departures and arrivals, one of the best*.<<<<<<<

I agree with Eva we are supposed to assist not ridicule

Given the time of year they are probably re-scheduling all their flights for the summer timetable so your next flight ,might be moved or another new flight added to the schedule. (who knows).

Change your flight on-line if it is cheap enough it should carry your baggage over, or just buy a whole new fare if that works out cheaper.

The joys and pitfalls of flying today!

Edited: 7:16 am, April 21, 2013
Edinburgh, United...
Level Contributor
11,597 posts
16 reviews
6. Re: Ryanair

"Ryanair is a point to point therefore you have to do your own home made connections!!"

But you don't *have* to fly with Ryanair.

Given that it sounds like the OP is flying with checked luggage I would say that 2hours to connect is cutting it very close. They have to be at the bag-drop desk at least 40 minutes prior to departure which leaves only 1h20m. In that time they need to wait for their luggage to arrive and to possibly clear passport control. Doesn't leave much of a buffer for delays. You may be right that there were no other flight-options with Ryanair that day but that's neither here nor there, it's still a risky connection.

Sydney, Australia
Level Contributor
854 posts
121 reviews
7. Re: Ryanair

"because you decided to book your own home made "connection", and it didn't work out. Mostly this is because you allowed a totally unrealistic amount of time for the transfer to start with"

"...home concocted "connections" flights......"

"It's your fault, and blaming Ryanair....."

Wow - do your responses need to be so brutal? Some people don't have the previous travel experiences of some of you "experts" to know these pitfalls. This OP was asking for advice for what to do next, not a lecture on what she has already done.

Kent
Level Contributor
22 posts
12 reviews
8. Re: Ryanair

How extraordinary that some people are so aggressive on a blog which is supposed to assist not berate! I could be forgiven for thinking some of you work for Ryanair as you certainly seem very interested in and defensive of it. For information, the flights were not particularly cheap, Ryanair fly only once every other day from my first destination, I'm not particularly bitter (I couldn't spend all that energy on something so relatively trivial), making a call was difficult because I was put on hold for an eternity and the staff unhelpful to say the least.

I fly all the time, with BA, Virgin, Easyjet (and have always been given lots of help from their staff) but haven't flown with Ryanair for years and was just asking for some advice, that's all.

9. Re: Ryanair

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Removed on: 3:50 am, April 22, 2013
Edited: 3:50 am, April 22, 2013
UK
Level Contributor
49,562 posts
92 reviews
10. Re: Ryanair

In normal circumstances 2 hours is plenty for a domestic connection especially with Ryanair

======

I beg to differ Jag, its not "plenty" by a long way.

If it takes 45 minutes to go through immigration and collect luggage (pretty average sort of time) , that gives you about 30 minutes to get to bag drop before it closes, including waiting in any bag drop queues. This is aside any security delays.

So, one small delay from any of multiple causes, and you are snookered.

<<This OP was asking for advice for what to do next, not a lecture on what she has already done.>>

Advice on what to do next includes allowing far more time than she did before. If that is not possible on Ryanair flights that day, then it could be done by buying another Ryanair flight on a different day with overnight stay as insurance in case of a miss, a different airlines flight on the same day, or even using a different airport. Though there cant be many airports where Ryanair is the ONLY airline operating !

It would be interesting to know the actual start and destination points, she may have missed a much better routing.

Edited: 8:47 am, April 21, 2013