In June 2012, I booked a roundtrip flight from HongKong - Clark (Philippines)- HongKong with Tiger Airways. Paid with Visa and e-ticket was issued immediately.
In October I received an email notifying me that flight times had changed, and it was now apparent that my return flight would no longer let me connect with my HongKong to London flight on Cathay Pacific.
I called Tiger and they said 'NO REFUNDS', so I went to Visa and explained the situation. Following that I received an email from Tiger saying that as a 'Goodwil Gesture' they would allow me a credit refund of HKD1579 and I had to make a new booking prior to 29th April 2013
I have tried twice to make a new booking and each time Tiger have told me that the Password Code that I have tried to use is not valid. This is the Password code that they sent me in their refund letter.
They also do not reply to emails sent either via their website or to the email address that I was given last year. So have to assume that their refund letter was just a delaying tactic to put me over Visas refund deadline
I am now too late to proceed further with a refund via Visa, although I will write to them again.
So a word of advice....If there is an alternative to Tiger/Seair then use it