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Fly.co.uk dodgy booking agent

Port of Spain...
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Fly.co.uk dodgy booking agent

Recently I attempted to book a flight online with this company. Not UK as might be assumed but German. Basically they extorted £100 "cancellation fee" after requiring that I scan and send a copy of my passport and my debit card within 24 hours of booking. My bank advised me against following through with this demand and are now engaged in a dispute with them to recover the "fee"'.

They are scam artists. Be warned!

London, United...
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1. Re: Fly.co.uk dodgy booking agent

Hmm. Something wrong here. Did you either not read the terms and conditions or maybe just change your mind?

Firstly they clearly articulate their cancellation fees in their terms and conditions, which I assume you read prior to booking, you don't even have to book to get them, the link is right there on the home page. You did read them, right?

Secondly, the state right off in the terms and conditions they are German. It's not a concern, German law is stricter than uk in many ways, so it's a positive.

Thirdly they state quite clearly in their terms and conditions what they may ask you to send. I copy the paragraph below. Was the request not for partially concealed credit card? It's a fraud protection step and it does happen with some agencies, if you don't want to send it, then you should not have booked with them. Passport is not addressed.

Copy of paragraph:

Unister GmbH will therefore never ask you to send credit card information through e-mail, fax, mail or other non- encrypted connection. If you should ever receive such a request, we ask that you please ignore it, and contact Unister GmbH immediately (Contact). However, for the purposes of identity verification and fraud prevention, you may be requested to send partially concealed credit card details by e-mail, fax or post. In this case, we ask that you please censor all digits on the front of the card except for the first 6 and final 4 digits of the credit card number.

http://www.fly.co.uk/service/terms

Port of Spain...
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2. Re: Fly.co.uk dodgy booking agent

Who thinks it is ethical to demand copies of passport and card? Are any other Booking agents requiring this info? This is an unnecessary security check when you can verify by visa. I will not be using your services again.

Edinburgh, United...
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3. Re: Fly.co.uk dodgy booking agent

"It's a fraud protection step and it does happen with some agencies"

Don't kid yourself, it's no security measure, it's a stalling tactic that will allow them increase the price after they receive the documents or charge a cancellation fee if the consumer refuses to provide them. Based on what I've read about these guys on other forums I'd place them below sites like Cheapoair and edreams.

Port of Spain...
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4. Re: Fly.co.uk dodgy booking agent

I absolutely concur with Lexexpress. I feel it is imperative to share my negative experience so other travellers are warned. I have given fly.co.uk two chances. The first time I sent copies as requested, covering the middle 8digits on my card and they still denied me saying that I must resend the card copy covering only 6 digits??? They didn't charge a cancellation fee this first time, so I gave them another chance. Bad choice.

London, United...
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5. Re: Fly.co.uk dodgy booking agent

I'm in no way saying this is a good agency, my thoughts on third parties are well known on here.

However many of them do ask for this info as a security measure, and on top of this, there is no way round the fact the terms and conditions articulate most of the issues.

Anyone using one of these agencies should research up front and read the terms and conditions before purchasing. I'm sorry, but although I agree good to share, I also am starting to think the people that use these shonky companies, with no research and don't read the terms and conditions, just blindly accept them, deserve all they get.

Sorry, but really you did it to yourself. Five mins up front google search and a click on the terms and conditions and you would have known better.

But yes, good to let others know.

Port of Spain...
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6. Re: Fly.co.uk dodgy booking agent

Even if I read terms and conditions before booking, which I plan to do in future, they say nothing about passport copy may be required. I fail to understand how this is a security measure. What is verified by visa for?

Edinburgh, United...
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7. Re: Fly.co.uk dodgy booking agent

"However many of them do ask for this info as a security measure"

Which one's? I don't think I've heard of an airline or reputable agency ask for this. In fact, when's the last time you purchased *anything* online and where asked so email copies of ID and creditcard before they would process your order? The only example I can think of are online casinos/sportsbook where it's also used as a stalling tactic or required to prevent duplicate accounts.

Edited: 11:36 am, April 13, 2013
London, United...
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8. Re: Fly.co.uk dodgy booking agent

Reread my post, and dont cut and post out of context, its very off to do so, I never said they ask for your passport as a security step,

I specifically said >>Was the request not for partially concealed credit card? It's a fraud protection step and it does happen with some agencies<<

Portland, Oregon
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9. Re: Fly.co.uk dodgy booking agent

I'm with Stringbean on this one. They're hiding behind ludicrous T&Cs, and using it to extract money. Complete scam? In the strictest sense of the word probably no. But scum (in the same dodgy way eDreams operates), yup.

Stringbean, you should have done your research **before** buying though. Plenty of bad experiences posted on here that you could have read to guide you.

London, United...
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10. Re: Fly.co.uk dodgy booking agent

thelawforum.co.uk/flight-tickets-cancellatio…

Interesting,,,