My elderly parents were humiliated and treated with so much disrespect that we will never fly this airline again. My parents were visiting from Puerto Rico and the gate attendents at OHare Airport refused to speak my parents them in Spanish despite their ability to do so (they were Spanish native speakers). They treated these two senior citizens with such disrespect that my mother asked me to write a letter to the corporate executives. They were discriminatory, demeaning, unhelpful, rude and, in my Mom's own words, "grossero". All because these two refused to call the ticket desk to confirm payment for carry on bags despite being presented with the reciept.
We will never again fly Spirit Air, there are several other airlines that we can choose from. You have lost our business and I will make every make every effort to let people know why.