Hello Air Travel Forum: Just returned from a nightmare flight. We had confirmed reservations with Go! Airlines for inter-island travel between Kona and HNL (Flight #YV 1037). We arrived for the flight 2 hours early, only to be told upon checking in the baggage that the flight was delayed for 2 hours. We were scheduled to leave on flight YV 1037 at 5:00 p.m. and arrive HNL at 5:40 p.m.
When we were informed by the ticketing agent, I advised her that we had another flight with AA leaving HNL to LAX at 8:50 via 1st Class. She assured me that she would keep us updated. She told me that they had been delaying flights all day due to overbooking and passengers unwilling to volunteer their seats (its spring break after all) and thus, the airline having to force surrenders of seats.
At approximately 6:30 p.m. she located me in the holding area to advise me that the Go! flight had been delayed again, by another 40 minutes. She said it was highly unlikely I would make my AA flight at 8:50 p.m.. At this point, she told me that she had made arrangements with Delta for us to depart directly from Kona to LAX - without my knowledge or approval!
I contacted my AA rep to confirm that Go! had removed me from their flight. The rep then advised me that the Delta flight had 1st class availability, but Go! would only book us coach saying they had no control over the 1st class issue.
When I appeared at the Delta counter, I was told I could pay for the upgrade to 1st class, which I did. I then had to pay another $100 for baggage (with AA, 1st class has free baggage), plus I was not refunded the baggage charges from Go!, nor was I refunded my Go! ticket prices.
Of course, upon arrival in LAX, Go!'s customer service is shut down - it is out of order and I'm still fuming about the $1,000 in extra costs - any suggestions on how to attack this problem?
Thanks in advance for any suggestions