Please be very very careful with Jet Blue when booking a flight. Or better yet don't use them at all until they clean up their act, if they clean up their act. Jet Blue used to be our all time favorite airline until the several hour nightmare they put us through today. We are used to flights going up just because we are investigating them which is disturbing enough as it is, and consumers shouldn't allow ourselves to be treated like this, but what happened tonight was above and beyond. And cost us in addition to a significant amount of money, also several hours. We found our flights and checked both the arrival and the departure flights, filled in the forms with all our personal information and Jet Blue membership numbers, selected our seats and selected American Express and got the final total price of the flight. I put in our Am Ex number and when I hit submit it came back and said the flights were no longer available. So I thought some one had booked our seats while I was waiting for the confirmation after submitting the Am Ex number. But when I went back in to re-book if possible I found plenty of seats left. But at a higher price. So I had to do the entire process over again and I got yet another price hike. Our departure flight went from 150 to 161 to 170 after got the final total, not during. So we called and we were able to get the the third price held until we got the confirmation but they would not return the gouged prices
back to the original. Our return flight went from 119 to 150, again after we got and reponded to the final total. This isn't like the prices at the grocery store change on the shelves which is what they normally do. This is like
going to the grocery store, having them ring up all your purchases and give you the total, and after you write your check they tell you unless you pay more you don't get your groceries. At best it's dishonest and deceptive. It
should be illegal. We called two different customer service representitives and both said there was nothing they could do. They said that the airline has the right to raise their prices as many times as they wish and at any time. So we have the right to never fly them again since they obviously could care less about fair business practices and respect for their passengers. And we all obviously need to demand laws to protect us from such unscrupulous actions in the future! Other industries don't operate like this. A pair of shoes doesn't go up while you look at it. Again when you try them on and again at the register. The price of your hair cut doesn't change mid snip. Why have we all put up with this grossly unfair practice with the airline industry? And please let us all see what we can do to put a stop to it! Turns out the points are pretty useless also.