We appreciate any suggestions.
We bought a package (air and hotel) thru American Vacations (AA) last november to go to Turks and Caicos, for DH and I. The trip is on mid May, 5 nights and we selected the Windsong. This is our first time in T&C.
I used AA because was the one airline with the least stops, living from my small city so it was more expensive at the time that is we drove to St Louis (2 hours away), bigger airport.
They called yesteday and said they will no longer fly from SPI to Dallas in the morning and we either had to go in the afternoon flight and stay overnight in Dallas or we had to drive to St Louis.
We paid in advance. They will not pay the hotel in Dallas or will not give us a voucher since we need to drive to ST louis the night before and pay gas and parking for the 5 days.
After talking to the supervisor they said that they could refund with no penalties (they started saying that if we cancel we had to pay penalty!!! imagine how upset I was). I checked and now the Windsong is like 800 dollars more for the total of 5 nights so if I cancel and buy the ir tickets somewhere else will be more expensive.
We paid total 3000 for the 2 of us, air and hotel.
I said I will need to think about it and call tomorrow.
Do I have the right to some options? Thanks for your opinions or comments.