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ITA Matrix Discrepancy?

Jacksonville...
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1,494 posts
197 reviews
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ITA Matrix Discrepancy?

Is this common? I'm seeing $1,727.40 for a flight, JAX to CTA on the Matrix.

When I call Delta to book, I give them the flight numbers, flight times, and carriers, and they quote me a price almost $200.00 more expensive.

What gives?

Madrid
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3,184 posts
8 reviews
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1. Re: ITA Matrix Discrepancy?

Try booking on the website,or does .bomb also vary.

Jacksonville...
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1,494 posts
197 reviews
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2. Re: ITA Matrix Discrepancy?

Try booking on the ITA? You can't...and Delta isn't showing the same fare.

Madrid
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3,184 posts
8 reviews
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3. Re: ITA Matrix Discrepancy?

I mean the Delta website.You said you called.

If the DL website is not showing the same as Matrix,check the ticketing rules for advanced purchase and length of stay.

Jacksonville...
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1,494 posts
197 reviews
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4. Re: ITA Matrix Discrepancy?

DL website isn't showing the same as Matrix. I don't see any advanced purchase/length of stay requirements, either.

Madrid
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3,184 posts
8 reviews
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5. Re: ITA Matrix Discrepancy?

Is the flight operated by Delta or an Alitalia codeshare?Try checking the Alitalia website.

Jacksonville...
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1,494 posts
197 reviews
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6. Re: ITA Matrix Discrepancy?

It's operated by Delta the whole way. Alitalia deals with the FCO to CTA and CTA to FCO legs, but it's ticketed Delta.

Worthing, United...
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8,047 posts
14 reviews
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7. Re: ITA Matrix Discrepancy?

Hi

Try booking it through Alitalia and then KLM. We just got a return Delta flight from Heathrow to Atlanta booked through KLM but operated by Delta for almost £100 less than on the Delta website.

Jackie

Jacksonville...
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1,494 posts
197 reviews
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8. Re: ITA Matrix Discrepancy?

Good idea. Thanks.

Jacksonville...
Level Contributor
1,494 posts
197 reviews
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9. Re: ITA Matrix Discrepancy?

You were right! Alitalia website, same flight, $100 cheaper!

Nannup, Australia
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3,652 posts
26 reviews
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10. Re: ITA Matrix Discrepancy?

I would never use Matrix as a source of fare information. Some of the fares it puts up for routes I have looked at are unbelievably wrong - eg $6,000 for an economy fare from Australia to SE Asia.