Saturday 2 FEB 2013
Ryanair's website wasn't working properly, so i found another way to buy the ticket i wanted. I used www.opodo.co.uk. The charge was a bit more than the EUR 25.50 Ryanair wanted for the ticket, which I expected, and I'm glad there was a service available that allowed me to handle the transaction. What I've just discovered by reviewing my credit card statement and looking again at the opodo.co.uk confirmation email was the following in the fine print: "Please note that you may see a charge on your credit card statement from our partner, eDreams, who have processed the booking on behalf of Opodo." My statement showed EUR 25.50 going to Ryanair, EUR 14.36 going to Opodo.co.uk but also a mysterious charge of EUR 15.56 going to eDreams Limited Londres. The email itself showed a charge of GBP 20.73 (EUR 25.50) for the ticket and a booking fee of GBP 11.99 (EUR 14.36), but NOT the charge of GBP 13.41 (EUR 15.56) going to eDreams. It was the eDreams charge that puzzled me, which is what led me to the discovery quoted above. I suppose I'm lucky eDreams decided not to charge some other, higher, arbitrary amount. I find Opodo's business practice to reflect a gross lack of transparency akin to e-commerce theft. They fooled me this one time and not again. I'd rather walk than fly feeling duped.