In April, 2012, our (unnamed so far) airline cancelled a flight from NZ to Fiji and offered us a refund - in writing, with "no fees' deducted . By rerouting we had to cancel the ongoing leg of the same airline's service (Fiji- Honolulu) and they confirmed they'd also refund that cost. They also confirmed both refunds with our travel agent, in Calgary. Past fall, they refunded ~10% of the cost of the tickets. The refund amount should be ~$2,500 Cdn/US. Our travel agent says she is pursuing this, but...April is now 10 month ago. Any advice please?