We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

United airline 2days Delayed baggage

London, United...
Level Contributor
1 post
2 reviews
Save Topic
United airline 2days Delayed baggage

I would like to know what do you recommend to get my compensation from united airlines, as my mum came to see me in England, and her suitcase arrived 2 days later. In the airport they told us that she can spend some money buying toiletries, some clothing like underwear and those sort of things, while she gets her suitcase back. So we went to buy some of those things, and we spent about £120, which I think is fine, and not a lot of money.

On united website is everything so unclear about the claiming, there is not an email address, there is just a fax number and an USA address, so we filled the form with the receipts, copy of passport and tickets, everything, and the fax number doesn't work, so we posted the letter under recorded delivery. After 2 weeks, we tried to contact them because we haven't received anything from them, not even an email saying that they've have got our letter, and united said sorry but we don't have any letters can you spend some more money to post it again!! They don't have a telephone number to complaint in uk. and also, they rent a company which is in charge of the suitcases, once my mum didn't get her suitcase united asked you to get in contact with the baggage company, as they won't know anything about your suitcase, so you don't know these things until you don't get your suitcase with you in the airport.

Any suggestions? I just want my compensation!

thank you

Fredericia, Denmark
Level Contributor
37,532 posts
7 reviews
Save Reply
1. Re: United airline 2days Delayed baggage

Claim from your travel insurance.

Garden Bay, Canada
Destination Expert
for Air Travel, Business Travel
Level Contributor
9,798 posts
93 reviews
Save Reply
2. Re: United airline 2days Delayed baggage

Use their webform for Customer Care but expect it to be several weeks before you hear back.

You may first want to try their refund page. Where you can attach images of your receipts...

https:/…refund.aspx

3. Re: United airline 2days Delayed baggage

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 12:16 am, January 21, 2014