We had to cancel tickets from Boston to Rome after my brother-in-law died only 5 days before the scheduled flight. Alitalia promised a full refund within 30 days. Then it became 30 to 60 days. Then it was 90 days. Now, after 100+ days they say it may take 180 days. They refuse to let us speak to a supervisor and have even hung up the phone on us. Obviously, phone calls are not working. Is there another way to make contact with them and to hopefully find out what is going on.