So... I booked a flight with Aeromexico from London to Mexico City yesterday evening, at a pretty awesome price (compared to BA/Air France/KLM).
HOWEVER, since I made the booking I have already had 3 pretty stressful phonecalls with a travel agency called "Bravo Travel" who seem to be processing the booking.
The English Aeromexico website doesn't seem completely finished yet and didn't ask for any of my personal details, such as date of birth, nationality, passport etc., so these have to be given over the phone.
This is where the problems started, as the person from 'Bravo Travel' doesn't speak English and cannot understand me. And I, on the other hand, am extremely confused and frustrated that I can't speak to Aeromexico directly (or email them, for that matter).
Am I the first person to use this new Aeromexico route, or has someone else on here already tried them and can help me?? I can't seem to talk to anyone who can write down my passport details correctly! I am already stressed out because now I think there'll be something wrong with the ticket...
Any input would be much appreciated!