Came back from Paris just before new year and my bag never turned up on the carousel.
I registered the lost claim with baggage services and Air France.
Air france asked me for a list of items so that when the scan lost bag they could get some sort of idea if it was mine.
After 10 days No bag has turned up.
Air France has told me to fill out a claim form. Can the you please try and answer the following for me:-
1) Both my other half and myself were using that lost bag to carry belongings. Can we "each" make a claim under the Montreal convention?
1a)Air France has asked i submit a claim before the 21 after the initial report.Is this normal
2)Would that amount be around €1000 each?
3)At what point will my travel insurance take over? They are aware that we are making a claim with Air france.How do they decide at what point they pay?
4)Since we were heading back home, the travel insurance firm has said that I cannot make a claim for lost luggage since this is designed for people actually travelling to their outward destination.However They will see about lodging a claim as under personal effects.Though this has yet to be seen. Is this normal procedure?
5)They too have said that we each can put a claim in to a certain amount.
Thanks again for anyones help and apologise for taking up anyones time if this is the incorrect forum