What expectations should do we have on flight cancel due to technical reasons. Next flight out on BA was 4 days later.
I was disappointed at BA’s behaviour when they cancelled BA0106 on Sunday 6th Jan. My wife and 7 year old daughter were returning to UK to start school on Tuesday 8th. The next BA availability was 10th. Despite being booked in Club, the best BA offered was overnight stay .. no food compensation. At one stage the option was Holiday Inn Express.. take it of leave it. The lady dealing with my wife was great.. her manager however rejected the suggestions and somewhat terse.
I’ve moved most of my flights to Emirates or other regional Airlines due to their superior service and importantly, respect and caring for passengers. When similar happened in Qatar Airlines, we had full board at five star hotel in Doha. Emirates make a lot more effort.
BA will be my last resort…i will soon be returning my BA charge card as soon as the last companion voucher is used.. Need to look at what recourse I have in terms of Holiday Insurance