Can anybody help?
I booked a flight from London to Linz/Austria to go home for the Christmas holidays. I booked well in advance (June 2012) to make sure to get the most suitable flight connection available. The flight was with Lufthansa (outbound) and Austrian (inbound). I booked it with Lastminute.com.
I received the day after my first booking confirmation a flight time change information from Lastminute.com that my flight back to London will arrive 5 min earlier than scheduled.
However, when I arrived at Gatwick airport I couldn't find the check-in counter for Lufthansa.
I asked a ground services employee and I was advised that “check-in will be in section D, so you should wait a little”.
However the staff member didn’t seem very convinced, and as this was the last weekend before Christmas the airport was very busy and I’m sure many travellers were asking similar questions. For this reason I continued asking several other ground services staff who all told me the same, until one mentioned that Lufthansa stopped flying from Gatwick airport on 1st November, 2012. It’s a good job that someone knew otherwise I’d probably still be there, waiting for a flight that never came.
I called Lufthansa at Heathrow airport, however they couldn't find my name in their system.
I called Lastminute customer service where the lady told me that she cannot access the server and therefore she cannot check my order number.
Since this is Christmas, which hardly can be postponed, and I was running out of time, I was forced to buy a new flight to be able to at least get to the right country, albeit to a destination that was thoroughly inconvenient.
As a last-minute booking (I hope the irony is not lost on this) I was forced to pay an expensive flight to be able to continue my trip at least, almost as planned.
I never received any information that the departure airport was changed. I always check my emails very thoroughly and I received many advertising emails from lastminute but never this important information.
I contacted Lastminute.com and Lufthansa regadrding this case already and Lastminute.com told me that they sent me a reschedule confirmation in July 2012 and would like to refund me the taxes of the original flight.
Lufthansa has not replied yet.
Does someone know what else I can do?
Further, I would like to get a full refund of the additional ticket I needed to buy in order to get home on time.
Thanks a lot