After years of accumulating 5,000+ points, they all expired because I didn't fly last year. You apparently have to fly once a year to keep them active. (Or use their credit card which I wasn't approved for last year). I get a zillion emails from jetblue. One warning me they were about to expire would have been nice. After calls and emails with jetblue. All they said was "sorry, hope your day gets better." I would have booked my trip a week earlier had I known. The website is misleading because it says "points that don't expire." The fine print that you have to hunt for states differently. I want my points back!