On the day before Christmas Eve (2012), we flew into Brisbane Airport and waited, as instructed, for our pre-booked, pre-paid AirShuttle bus to Noosa. It simply didn't show and we eventually had to hire a car to get there.
Since the AirShuttle company doesn't answer the phone out of office hours (when our flight was), we left a message in the enquiries section of their website whilst waiting and phoned the next day - to be told to use snail mail to report the no-show. We were refused the Manager's email address but followed up with an email to their 'enquiries' address anyway - and sent a snail mail copy too.
One week after their no-show, the AirShuttle company still haven't contacted us - no email or phone call although they know our mobile and email address from the original booking. No apology, no refund and certainly no reimbursement of the hire car cost. We guess they're in denial or just not interested.
We have the original email from the company confirming our reservation and payment; but that doesn't seem to mean a thing. Any ideas how to get a refund?
And, by the way, a warning to anyone planning using an AirShuttle bus from Brisbane Airport - phone before your flight to ensure your booking hasn't been forgotten.