I've booked a flight through edreams.com, and just printed the boarding pass today since I'm flying on Saturday morning. Throughout the booking process it was never made clear that only Italian citizens could take this flight. In fact, I had to enter my nationality and passport number: both Belgian. No error messages or remarks. On the electronic ticket now, it does however say "Solo cittadini italiani". I don't understand Italian, but I understood this could be a problem. So I got in touch with the Trawelfy (edreams goes to Trawelfly for this flight) customer service.
After a very difficult conversation with their Booking Officer, of which I have a full record, I was told they could not offer me a solution, nor could they offer me a refund.
I've gone through the complete booking process again on edreams.com documenting my every step. Nowhere throughout this process was I shown that I had to be an Italian citizen. Only after the payment was made and I received my electronic ticket was this communicated.
Has this (or something similar) happened to anyone else before? I'm guessing I will have to take legal action to get this resolved, and that I can forget about my vacation and the costs I spend on the hotel. Apart from having sold me something which shouldn't have been sold to me, isn't this also discrimination? Saying only Italian citizens can use these services? All three parties involved (edreams, Trawelfly & Mistral Air) operate within the EU. I Can't believe this is legal.