I'm sure that people who has been subscribed to Etihad's mailing received a mail on the 6th of November about increasing the baggage allowance from 23kg to 30kg on all their flights for those that travels with Coral Class Economy.
a) Etihad Airways
b) Virgin Australia
c) Air New Zealand
d) my travel agent
are unable to come to the same answer. The past couple days I've been mailing, calling etc to all 4 of them because the new baggage allowance rule.
You may try to check in 30kg from Brussels to Sydney, that should be possible I think. But from Sydney to Auckland, which is operated by Air NZ, that is a different story and they will apply their baggage allowance.
All passengers who is traveling with us in Economy class are allowed to check in 30kg of baggage
Yes we have a new baggage allowance, which also applies to you, so don't worry you will be able to check in 30kg
Air New Zealand:
We honour the allowance which is mentioned on the eticket. If Etihad airlines increased the allowance, the new weight should be mentioned on the ticket then since all flights is booked on the same stock ticket(Etihad). Otherwise we will honour the old one. You could perhaps ask your travel agent or Etihad to change it on the ticket so that there will be no problems at the airport.
So I emailed my travel agent, explaining everything what the airlines told me. And I noticed they didn't know anything about this, so they had to inform with Eithad themselves. After awhile I received a reply from my agent saying that Etihad will not adjust my ticket with the new allowance for free. Nor do they have the authorization from Etihad to do so.
So I called Etihad again and explained everything. The nice lady there told me that I should ignore the 23kg that is mentioned on my ticket an go ahead with the 30kg, no need to reprint my ticket etc. Then I also explained that Air New Zealand will only honour the amount that is mentioned on the ticket. So Etihad advised me to print out the mailing they send regarding the new allowance. And that should be sufficient in case I run into trouble on my way back. Because the return flight will be checked in by Air New Zealand. And they only allow 23kg standard with Economy.
BRU ABU: Etihad Airways EY58
ABU SYD: Etihad Airways EY454
SYD AUCK: Air New Zealand EY4402
AUCK- SYD: Air New Zeland EY4409
SYD ABU: Virgin Australia Int EY6451
ABU BRU: Etihad Airways EY57
As you can see all flights has the same code, despite different carriers.
So I mailed Air New Zealand again to get a confirmation because I am not planning to pay $315, 7kg excess weight because some internal issues between carriers. I booked my ticket with Etihad and when they say you're allowed to check 30kg, 30kg it is!
Air New Zealand:
Sorry printing out the promotional mail will not increase your allowance, we will still honour the weight that is mentioned on the ticket. Please ask Etihad to change the baggage allowance at their side.
I've really had it, just give me my 30kg.
Anyone having the same issue or similar? Anything I can do?
Because 7kg is a big difference, especially for a trip this far.