Ryanair lacks ethics and does NOT follow its Charter.
After booking a flight from Barcelona to Rome, I received a booking conformation with my correct details but when I printed the boarding pass my surname was the same as my first name. To resolve this I arrived at the airport early but Lesma Handling Group, Ryanair’s representative, refused to help, claiming they could not do anything and my only option was to purchase a new ticket, (only 6x more expensive) extortion! Alternatively I could go to Terminal 1 and book another ticket “online” at a reduced amount. This option was not misleading as Ryanair DO NOT allow online bookings within 6 hours of the intended flight. Back at Lesma, I purchased another ticket, then proceeded to wait an hour until the check in opened (as my original flight had departed) then waited another 2 hours for boarding only to be told I could NOT take this flight as my boarding pass (with correct details) was for the previous flight. (I had been told earlier that they could NOT print a correct boarding pass) After much confusion and dialogue I boarded this flight and was advised that my luggage was sent to Brussles. It arrived 5 days later.
A letter of complaint to Ryanair was answered with a standard letter advising they could and would not do anything about it. No refund of the second ticket (even though it was their computer malfunction). I am totally disgusted and disillusioned with this company. So please be vigilant.