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Need An Address to Send UAL Complaints

Forestville...
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for Sonoma
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Need An Address to Send UAL Complaints

Anyone know the correct/best mailing address to send a letter of complaint to United Airlines re: lost/delayed baggage? I've already filed a claim online but really want to snail mail a letter as well. Thanks--if anyone has the mailing address, I'm sure it didn't stem from a good experience! ;D

Bangkok
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1. Re: Need An Address to Send UAL Complaints

Hi,

Directly from United.com:

united.com/web/…default.aspx

"The headquarters for United Airlines is located in Chicago, Illinois. Please note that we can only accommodate visitors with scheduled appointments.

Addresses

Physical Address:

United Airlines, Inc.

77 West Wacker Drive

Chicago, IL 60601,

United States

Postal Address:

United Airlines, Inc.

PO Box 66100

Chicago, IL 60666

United States"

Travel Safe,

Edited: 10:44 am, October 24, 2012
Forestville...
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2. Re: Need An Address to Send UAL Complaints

"Wacker" and "666"--how appropriate!! Thanks--am sending a letter off today.

3. Re: Need An Address to Send UAL Complaints

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Edinburgh, United...
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4. Re: Need An Address to Send UAL Complaints

What else do you call someone from Forestville?

Portland, Oregon
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5. Re: Need An Address to Send UAL Complaints

^^^^ And he'll be complaining to Mr. Hand.

…unitedcontinentalholdings.com/phoenix.zhtml…

I'll get my coat.

Edited: 12:17 pm, October 25, 2012
Forestville...
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for Sonoma
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6. Re: Need An Address to Send UAL Complaints

Do you guys work for UAL? ;D

Portland, Oregon
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7. Re: Need An Address to Send UAL Complaints

>>Do you guys work for UAL? ;D<<

LOL - I'd usually launch into the "yes I work for all the airlines", but in this case ...

Nope, just a very frequent United flyer who has received an apology from Martin along with a gesture of goodwill (a ton of FF miles) in respect of my own inconvenience.

Forestville...
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for Sonoma
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8. Re: Need An Address to Send UAL Complaints

Oh, boy--now you've made me get kind of HOPEFUL about my own claim.... :D :D

Seattle, Washington
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9. Re: Need An Address to Send UAL Complaints

Oh, boy--now you've made me get kind of HOPEFUL about my own claim

***********

If your bag is/was returned, what else are you hoping to get? I have found since the merger with CO, that additional compensation is rare, and the lower status you have the less you receive, if anything.

Forestville...
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10. Re: Need An Address to Send UAL Complaints

For starters I would expect that my baggage fee at least be credited! Additionally (I know this is unlikely) they should compensate me for the $120+ of clothing I had to purchase to replace some of the lost items, as I literally had only what I was wearing at the time. It was 2 days later that I heard from a delivery service in Flagstaff--no info. in the meantime as to whether my bag had ever been located, so I had to assume it was gone for good. Gracie--your pessimistic view is probably also a realistic one in this situation. But I have to at least TRY.