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Vayama is frustrating

Bethany Beach...
1 post
2 reviews
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Vayama is frustrating

We used vayama to book flights to Germany. We went back to the site to add a lap-child seat for my granddaughter. Initially we were told we had to call the airline to do so, but after several frustrating calls vayama booked her a ticket costing $260. She did not show under our booking, and checking the ticket number with the airlines showed a cancelled ticket. More frustrating calls! I was finally sent email that she was under the first name Jetson and from Fargo airport. Not even close to right. More phone calls. We were assured this was the "routine" way to add a lap child. And that we would have no problems.

WRONG!

On departure, very difficult time getting her checked in. Swiss air agents had to create a new booking for her which took about an hour to straighten out. They were very apologetic, kept saying the original booking was done wrong.

The same thing happened with United on our return flight.!!

Will never use vayama again!

Houston, Texas
Destination Expert
for Air Travel, Business Travel
Level Contributor
9,650 posts
92 reviews
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1. Re: Vayama is frustrating

Why didn't you book directly with the airline?

Houston, Texas
Level Contributor
530 posts
164 reviews
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2. Re: Vayama is frustrating

Ditto on Geo's post.

Another issue is....have you considered holding a child for the duration of the flight? That's quite a long time to be sitting, and sharing your space with him/her.

As someone pointed out in another thread, place a chair near the wall, and hold the child on your lap for 10+ hours and see how the two of you hold out. You may want to reconsider the "Lap Child" thing.

Edited: 11:50 am, October 14, 2012
UK
Level Contributor
49,561 posts
92 reviews
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3. Re: Vayama is frustrating

You may want to reconsider the "Lap Child" thing.

=====

they've already flown

Houston, Texas
Level Contributor
530 posts
164 reviews
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4. Re: Vayama is frustrating

>>>>they've already flown<<<<<

Oops! Getting old. The mind is the first to go.

Bay Area, CA
Level Contributor
160 posts
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5. Re: Vayama is frustrating

Hi Barbara,

I'm sorry that your experience with Vayama was frustrating. Please email feedback@vayama.com with your trip ID so we can review.

Please note that instead of calling, you can always reach us via email at cs@vayama.com we respond to all emails within 24 hours.

Looking forward to your email,

Ashleigh

Toronto, Canada
Level Contributor
80 posts
15 reviews
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6. Re: Vayama is frustrating

Whats wrong with vayama??? Yesterday booked the flight, but haven't received the ticket... Called the vayama number, agents always reply we dont know whats going on... More than 27 hours have gone but ticket is not issued yet... This is not a way to do business

United Kingdom
Destination Expert
for Mauritius, Grand Baie
Level Contributor
21,178 posts
1,818 reviews
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7. Re: Vayama is frustrating

The post above you should be of assistance.

'Please note that instead of calling, you can always reach us via email at cs@vayama.com we respond to all emails within 24 hours.'

8. Re: Vayama is frustrating

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