I am getting myself angrier and angrier and I am avoiding airline travel like the plague these days when I used to be a frequent flyer.
- extra baggage fees
- extra weight fees
- admin fees
- carry on luggage fees
- unusual bag fees
United really ticked me off by telling me that the $70 extra bag fee cannot be waived for frequent flyers on international flights, only domestic. Well guess where we are likely to have more luggage? And guess which flights are more expensive to begin with? And guess how I got to be a frequent flyer? And guess why I won't be flying with them much any more?
Not to mention that the seats are smaller, they are now barring people from standing up on the plane while underway (then how about pressurizing the cabin properly so my feet don't swell?), and they charge $7 for a glass of wine as the bottles get thicker so the contents get smaller. Hasn't anyone heard about customer value perceptions and loyalty support? I am really hating this airline travel thing. Do you suppose that's why cruise ships are so popular?
Anyway, at least they had good movies for free. That shocked me. Of course it was on an overnight flight when I wanted to sleep. Great value proposition.