I have been researching flights for a trip later in the year and out of curiousity I decided to call a local travel agent (who specialises in North American travel) to see if they had any deals only available to agents, on the flights.
Imagine my surprise , when these self proclaimed experts, could not locate the Airport code for Norfolk International (ORF) and told me , after a lengthy hold, that they had 2 - one in Canada and the other in CA !
I was given a price and asked did I want to book it - no flight times, no connecting cities and when pressed was told it was Contintental....I asked the connection city and was told Washington and when I asked was it Dulles, was told no, it's Washington!
While I am aware that there are many good travel agents, I found the basic lack of knowledge abysmal. No big surprise then that inexperienced travellers can be left high and dry by some agents through lack of general knowledge and just not knowing their job.
As it turned out, their *specially negotiated fare* was $300 MORE than on the airlines website - caveat emptor.