We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Vayama

Los Angeles...
1 post
Save Topic
Vayama

Please let me know of any recent experiences to South America with Vayama

Edinburgh, United...
Level Contributor
12,571 posts
16 reviews
Save Reply
1. Re: Vayama

Do a search in the box above, you'll find plenty of threads about Vayama.

Hanoi, Vietnam
Level Contributor
13,167 posts
57 reviews
Save Reply
2. Re: Vayama

Don't believe all the negative press about Vayama - mostly from inexperienced travelers who refuse to read their contracts. I've used Vayama for long haul travel without a glitch.

Barbados
Destination Expert
for Barbados
Level Contributor
16,515 posts
302 reviews
Save Reply
3. Re: Vayama

Hmm... avoid where possible... the horror stories are abundant on this forum.

Nashville, TN
Level Contributor
5,646 posts
10 reviews
Save Reply
4. Re: Vayama

"avoid where possible... the horror stories are abundant on this forum."

Yes they are. However if you read the entire threads, most are , as noted by daawgon, issues caused by the posters themselves. Either by not reading or not following the T&C's. Those that turn out to be actual problems are soon resolved by a Vayama CS manager that frequents this forum.

That having been said, it is still always best to book directly with the supplier if possible.

Houston, Texas
Destination Expert
for Air Travel, Business Travel
Level Contributor
8,653 posts
90 reviews
Save Reply
5. Re: Vayama

+1 on what vegas-guide said.

UK
Level Contributor
49,561 posts
92 reviews
Save Reply
6. Re: Vayama

+1 on what vegas-guide said.

=======

+2 on what vegas-guide said and IMO if you are inexperienced enough that you need to ask, you shouldn't be using a third party booking agent.

Houston, Texas
Destination Expert
for Solo Travel
Level Contributor
16,533 posts
192 reviews
Save Reply
7. Re: Vayama

I agree with the last 3 responses about Vayama. But my problem is that Vayama doesn't fly to South America, airlines do. Vayama is a travel agency or website, not an airline. So, your question is not worded very well.

England
Level Contributor
8 posts
22 reviews
Save Reply
8. Re: Vayama

Im not an inexperienced traveller and I did read my contract. However Vayama's inability and unwillingness to deal with a problem appropriately has caused me much stress and money. I have taken advice and I know that they are in the wrong. Getting them to act upon the issues has been impossible.

Toronto
Level Contributor
15 posts
24 reviews
Save Reply
9. Re: Vayama

they are the worst ever...they did a schedule change without notifying me...half of their customer service staff don't understand english well and are not trained well enough to solve issues....when mistakes happen they blame it on the airlines and do not take responsibility...I have dealt with other travel agencies...they are by far the worst...

Toronto
Level Contributor
15 posts
24 reviews
Save Reply
10. Re: Vayama

inexperienced travellers who refuse to read contracts??...I do not think so...really terrible customer service staff who cannot deal with issues and do not understand / speak english...I had a flight schedule change from the airlines...I called Vayama CS...they said they cannot help me bec the change came from airlines...I call the airlines and they say they cannot help me because I bought the tickets through Vayama...it took hours and hours on the phone to resolve...and then guess what?? they changed it again..this time without telling me....when I complained to their customer services about not being informed they said....well it is not our fault that the air lines changed flight schedule...and they had not idea!!...are they kidding??? this is a nightmare kind of travel agency...holly cow!!!!