I've just been told that Air Asia using computer generated to randomly allocate people to different seat by default.
I sent feedback to Air Asia because I am not happy.
I am traveling 2adults and 2 children (3 and 5 yrs old).
I booked and paid under ONE BOOKING. Traveling next month.
Then turn out the seat has been allocated differently for all of us.
For example: I am in the front, my wife on the side back, my 3 yrs old somewhere at the back and my 5 yrs old in the front.
This is unbelievable..
Who would like to have their children 'minor' seat next to a person who we don't know at all.
Air Asia called me and said nothing that they can do because it is computer generated hence you need to pay to seat together.
So I've told her: even if I pay for a one year old child then you still need to split with the parent. The answer is YES because it is computer generated. You can request during counter check in and if you are LUCKY, you can seat together.
My parent in law went a few days ago, they split both of them (under one booking). When check-in from Melbourne, Australia, they are not allow to seat together even requested. They've been told to just board the airline and then swap seat with somebody else inside.
I don't think it is a good idea. If something happen then isn't that harder to investigate since the person who suppose to be seat in this number is not the same person.
But hey...for adult probably it is ok but for children, then it is not a good idea at all.
Anyone having similar issue? or how do you rectify this issue with Air Asia?