A warning when paying baggage fees. I recently had to purchase a checked baggage allowance after I had already booked my flight ticket. The contrast between Virgin and Jetstar was like black and white; with Jetstar failing miserably for being sneaky and deceptive (one leg of my flight was with each airline).
Adding checked baggage (not excess baggage) with Virgin was dead easy. I just went on line and everything was clearly set out and I got it added to my ticket for $12.50 in quick time.
Jetstar was the opposite. Jetstar's website warns you that you will be charged (dramatically) higher fees if you check in your luggage at the airport and that you should pay for your baggage beforehand. The trouble is their website does not have a link to anywhere for you to buy a baggage allowance if you already have a flight ticket. They do supply a phone number for you to call but, surprise, surprise, that number only leads you to a recorded message which just tells you what the baggage limits are without any means via which you can actually pay for the allowance.
This means that passengers are left with NO option other than to pay the exorbitant $80 baggage fee at the airport. Even their staff at the airport told me it was a rip-off which seemed to be deliberate entrapment.
As you could expect from a company which uses such tactics, they handled my complaint with avoidance and further inconvenience. Firstly, after a significant delay, they replied with baggage information which was completely irrelevant to my complaint, then after I refused to be fobbed off they sent me a refund via a $50 voucher which had to be used within 3 months. As if I will be flying with a company that treats its customers like lemmings! Jetstar should learn how to treat its customers from Virgin.