Just some advice for anyone planning to travel with British Airways (specifically on a LAS routing) .. they've changed their flight times.. nothing too drastic and certainly not by 4 hours, but it could affect your connection... it has for us and now they've transferred us onto a later flight (LHR to MAN) .. which will mean we will be stuck in T5 for 5 1/2 hours.. which isn't too convenient. Check the email you used for booking with them, and also check 'manage my booking' on their website if you're flying to, from or through LAS to LHR, in case it affects you!
After a very long phone call with them.. they've said there's nothing they can do about it, all they will do is refund the LHR - MAN ticket. Then we make our own way home from London. According to them, there are no other flight options available to us, but they indicated we could have transferred onto them if there was. After the phone call we did some research and found that BA have a code share from LAS to MAN via Chicago on AA. But this is what we found more annoying - there is actually a earlier flight at 17:41, rather than the 20:20 departure we have been moved to. Surely, we should have been moved onto that connection if we are due to arrive in Heathrow at 15:19. Over three hours is plenty of time to make a connection, but we were never given this option, although the 17:41 flight does have availability.
Has anyone else experienced a lack of customer service with the BA team as I feel we have? When we receive our head office call tomorrow, should we point these flights out to them? Although we are frequent travelers and have made connections many of times, we have never been in a situation like this one before.
I understand airlines are completely within their rights to change a flight time and that it is a common occurrence, but their lack of customer service and the fact they've bypassed a flight which would make more sense to both BA and us as passengers has to be honest, baffled me.