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Sept.2010. Purchased 2 rountrip tickets from CT to Quebec City. I tried to cancel or change the tickets one month in advance. Airfare.com service is terrible. Telephone wait time is excessive (about 20 minutes on multiuple occasions) and the staff is very poorly informed about their own rules and regulations. I was told different rules on several occasions. Bottom line was that any credit, exchange, or cancellation for this flight would have cost a penalty fee of $350 per ticket, which was the cost of the original tickets. BE AWARE. This is not a customer friendly company and their penalties (though written in fine print) are excessive for the industry.

Nashville, TN
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6,310 posts
10 reviews
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1. Re: Airfare.com

Penalties and fees are set by the airlines depending of the fare purchased. Some tickets are either fully or partially refundable. However, the the tickets purchased through online websites are usually fully non-refundable, non-changeable or can be changed with payment of a substantial penalty plus any difference in fares. Depending on the airlines policies, this could very well equal or exceed your original ticket price.

2. Re: Airfare.com

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