This review pertains to Aer Lingus and not to all of Dublin and stems from obstructive dealing by check in staff
I was traveling with my son on Aer Lingus EI 684 from Dublin to Geneva on 29th June 2010, flight departing at 12 noon. We reached the airport at 10.50 am . There were long queues for check in and we went to the self service check in. My son keyed in his PNR no and followed the steps including scanning his passport. He was checked in , got a seat no and just had to drop his bag.
My PNR no he keyed in and my particulars appeared but the machine would not scan my passport although it was also a machine readable one issued last year. My son and I tried 3 times but it kept telling us each time to go to check in counter. My son stood in the bag drop line and I in the check in line. My son reached the counter first and asked the woman there to check me in as well but she declined saying it was too late
I explained what had transpired to her once again but she was adamant. It was still only 11 20 am or so. I told her I had very important and urgent appointments in Geneva which could not be changed , I had a 5 star Hotel booking which I would lose. I offered to run to the gate – there were still 40 minutes for the flight but her attitude seemed obstructive and judgemental.
I was forced to miss the flight, lost the value of this ticket, paid 612 Euro for a fresh ticket on Air France and spent the whole day at airports trying to get to Geneva via Paris, landing only at 21 45 pm instead of 3 PM
Other airlines in such circumstances not only try to help the passenger/ customer but for example send someone to run with the passenger and facilitate various procedures like security. I travel at least 6 times a year to Europe and the US- always Business or First Class. This was the first time I was trying Aer Lingus .
At European airports usually the check in is 30 minutes before the flight for flights within Europe. We reached the airport more than an hour before the flight. On the electronic ticket no check in time is mentioned. Earlier the same morning my wife and daughter had flown to Paris from Dublin on Air France and their latest check in was also 30 minutes before the flight.
Check in staff should help not obstruct passengers