I recently booked flights from Bournemouth to Malaga with Ryanair for my youngest daughter and her friend but at the time of making the on-line reservation I got my daughter’s friend’s Christian name wrong. We have always known her as Jo, or Joanne. The other evening I was about to enter the API details and noticed in Jo’s passport that her name was actually Joanna.
I checked around the Ryanair website and found that in order to make a name change it would cost a further £100. Crumbs, that’s a bit steep! I thought about phoning the 08 number at £1 per minute, but thought better of it.
I eventually found an Irish call centre number for Ryanair, 0035312480856, and gave them a call.
I explained the situation and the young lady in the call centre said it was no problem and would amend the booking with no charge!
Fantastic! Well done Ryanair!