Not too long ago I flew with Ryanair to Oslo.
I sat on the first row,,, the row right next to the plane's door (the row where the flight attendants sit across).
Plane was pretty full and everyone was carrying a hand luggage. Even the small kids had some sort of a backpack.
Just after the last passengers got in but before the stairs were folded in, one of the flight attendants (a female) brought two hand luggages (small suitcases) and threw them outside. Literally threw them outside, not gave them to someone or brought them down the stairs. Apparently there was no more space to store the suitcases. The suitcases flew out of the place and fell to the ground.
I was a bit shocked to see this. Fortunately they were not my and my bf's suitcases although one looked almost like ours.
I immediately thought... hmm... what if the suitcase broke? Or something inside broke?
I know it's a low cost airline but still that is no way to treat a passenger's suitcase. At least in my opinion it is not.
Another thought also sprang to mind... it was about my broken suitcase. It was also with a lowcost airline (not Ryanair, but Skyeurope) and it was not a hand luggage. My suitcase lost it's wheel and handle (the handle that you use to drag a suitcase). Needless to say I had a hard time 'dragging' my suitcase.
With the new 'knowledge' of baggage or hand luggage treatment (being thrown away instead of being handled reasonably) ... no wonder suitcases always somehow got damaged.
I also recently flew with KLM and sat at a window seat just above the door for the checked-in baggages. I saw how they handled the checked-in baggages. The baggages were handled more reasonably.
Is this the difference between a low-cost/budget airlines and an expensive airlines? Should this difference exist just because we pay less?