What a joke! Do not fly NWA. My 2 daughters have been stuck in an airport hotel in Rome for 2 days, along with 200 other people from Detroit, and still they do not have a plane. NW is flying out later flights but has put all of these people off for 2 days!!! NW agents have been no help. Trying to get a person on the phone to talk to is impossible - what crummy customer service. No wonder the airlines are losing money. Do NOT fly NW or Delta unless you have no plans to be anywhere...unfortunately you are completely at the airline's mercy. Lord save us all.