Hi my brother was due to fly to Auckland via the Usa on the 2 of Feb but due to the weather (SNOW) the whole air travel network collapsed.
He then cued up for over 12hrs to re book his flight for the following day as all flights were cancelled,
like lots of other people he slept that night in Heathrow , the following morning the day of his new flight he was getting cramps and he ended up collapsing at check in and was rushed to hospital where he under went an operation for kidney stones.
So he never got the chance to check in as he was in hospital,
He took travel insurance out but they have failed to pay out as he never had a return trip booked as he was moving over to New Zealand for good.
What do you think the chance of re booking his flight would be as the reason behind his failed check in was down to medical reasons.
Thanks for the help i hope someone can help us