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my opinion of my air canada flight

Kingston, Canada
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my opinion of my air canada flight

I am not extremely experienced with flying different airlines (I've flown Air France, Aer Lingus, Easyjet, Air Canada and British Airways - there were some flights when I was young but I'm not sure with who), but with my limited experience Air Canada is by far my least favourite. We just took a return flight to Florida, and if I can I will try to avoid ever flying them again. Unfortunately, I've already got tickets in a couple of months for the UK, so I'm stuck.

Just my opinion, but the cabin crew were the most unfriendly and unhelpful I've ever experienced. The flight was late going down - not a big deal really to me, but in hindsight I realized we didn't even get a 'sorry about that'. Anyway, as I said, my opinion for anyone searching the forum asking the, "what has people's experience been with this airline" question.

They lost my sister a few years ago too - another story!

Toronto
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11. Re: my opinion of my air canada flight

I have to apologize as well...I honestly thought it was just a typo & you meant they lost her luggage or something...as someone with a mentally challenged family member I am now horrified that AC really did lose your sister & would think they would live up to their promise to watch out for her, did you pay extra for this service? (like you would for an unaccompanied minor?)

UK
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12. Re: my opinion of my air canada flight

Back in the 90's an elderly man with Alzheimers wandered off and was never seen again (this was at DFW airport). He was missing presumed dead last time I heard, several years later. The man in question had been left with a member of airline staff for a few minutes whilst his disabled wife went to the restroom.

IMO airlines aren't the right people to entrust people with mental difficulties to, their staff aren't trained to understand or deal with problems arising and anyone who needs to travel with such a person should be using trained people or relatives who understand the issues and behaviours, its very different to escorting a 10-year old between flights.

Sydney
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13. Re: my opinion of my air canada flight

I disagree Joe, If the airline feel that their crew are incapable of escorting someone with special needs from the plane to the arrival hall, then they should inform the family at the outset that they need to have that person accompanied.

It doesn't take training to make sure that someone who needs help gets from A to B without wandering off, it just requires employee's who give a damn.

Travelling The World
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for Alghero, Melton Mowbray, Elora
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14. Re: my opinion of my air canada flight

> apologies for us all taking the mickey!

Speak for yourself mfuwe. Some of us didn't.

Without knowing the full circumstances it's hard to judge what happened with the OP's sister, but if AC agreed they would look after her, they should have done so. However, as Joe points out, the staff would not have been aware of how someone will react in certain circumstances. For example, if you tell someone one, "Sit here and wait til I fetch you," and the person says, "OK", and then wanders off, that is not the staff member's fault, unless the airline was warned that the passenger should not be left unattended under any circumstances.

Isle of Man, United...
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15. Re: my opinion of my air canada flight

I was using the Royal "us".

UK
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16. Re: my opinion of my air canada flight

"If the airline feel that their crew are incapable of escorting someone with special needs from the plane to the arrival hall, then they should inform the family at the outset that they need to have that person accompanied."

I think one problem is that the families don't usually fully inform the airline ahead of time, because if they did, they would I am sure be told that they would not look after such a person. And, you need two people to accompany them to be safe (otherwise, what happens when one of the carers needs to use the restroom?) but even the relatives wont often do this.

In the DFW case, my understanding is that a member of staff was asked to look after an elderly gentleman for a few minutes without appreciating the full issues (or indeed any). When someone says 'look after my sister/husband/whatever for 10 minutes' they may not realise its someone who cant even follow a simple instruction such as 'stay here for 3 minutes' .

17. Re: my opinion of my air canada flight

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