We have just come home from a trip to the Mayan Riviera. We stayed at the new Mayan Riviera Princess Resort....although very new there were a few things that needed to be sorted out but all in all very enjoyable stay. However the Cancun International airport is anouther story. We flew with Air Transat the attendents and the flight crew were amazing both coming down and going home but at the airport things were very scketchy..we had a red eye flight on the 7th of April...our family of 4 were not feeling overly well so we decided to fly first class or "Club Transat" as to be close to the washrooms if you know what I mean. There was a huge line up at check in and no one at the "Club Transat" counter. I found that kind of strange but only passed it off as a thought.We paid the extra money to upgrade. Our bags were labelled with huge red "Club" labels. (Could it be a sighn to ransack this luggage)
Our flight was early so there was little time till departure. We put our bags on the belt and sent it off.
Now earlier on in the day we had to have our luggage put into storage at the princess as check out was at 11:00 a.m. We did not leave the resort till 6:30 p.m. We put our camera into one piece of the luggage as not to leave it out.
We got our luggage at 4:30 where we commenced to use the shower service to get inot our travel clothes and freshen up. We opened our luggage and found everything the way we had left it. We put our bathing suits and stuff back into our luggage thinking we will just leave the camera in till we get to the airport. (Mistake, we travel lots and should have known better). As mentioned earlier we got to the airport and things moved very fast from there. We got on our plane at around 10:30 p.m.
We got to Calgary at around 4.00 a.m. We got our luggage loaded it in our vehicle and headed off to home which was still a three hour drive.
We got home at 8.00 a.m. unloaded our luggage when we discoverd our luggage had been ransacked. Our camera with all 400 vacation pictures GONE. The clothes were ripped apart. We open another piece of luggage...My jewellery bag was ripped open and thrown all over with pieces broke and bent...our clothes all ripped apart.
The attendents that work for air transat at the Cancun Airport may have been responsible as the Airport states the only people who handle your luggage at the airport are the people who you fly with hire. So Who did this......Why will you never find out? Why are there not security cameras to see this.
In these few short days I have talked to numerouse people who have all had things stolen from this airport. Especially cameras. Please Please people be careful of what you pack. and whatch closely at this airport. I have only memories of my family on this vacation with no pictures. So very sad.
We have contacted Air Transat. It took them 2 days to return the call and we have heard nothing since. One may want to check this company out on issues like this before flying with them. The upgrade cost us so much more then we ever new it would.