I used to fly British Airways, am still a silver card member frequent flyer. Because of my condition, I have a neurological disorder, I need to use a wheelchair with a high back and necksupport. I have a lightweight (=17 kg)wheelchair that folds up and fits perfectly into the vertical storage closets because it was designed for that. But BA personnel often refused to put my wheelchair in there, I suspect since BA personnel like to use these closets for their own luggage. They then proceed to put my wheelchair into the hold, which would be perfectly fine with me if they would get it out and back to me when I get of the plane.
This is always a problem at Heathrow!
They then try to put me in one of the regular wheelchairs, which hase absolutely no use to me. I am not able to keep up my head, it will go backwards and it will cause me a lot of pain then and for days to come.
Strangely when booking (I always fly business) and details were discussed they always promised me that there should be no problem.
The last time I flew with them it was so bad that I made a complaint, since then BA refuses to take me telling me that they cannot accommodate me!
Apparently when they have to do something extra they are unwilling to help. Even when you are a silver card.
I am an Air France and American Airlines frequent flyer now. It's not always a smooth ride but both Airlines are always willing to find a solution when a problem arises... and they have never, ever been rude to me.(and I even use my electric wheelchair now)
I should think that a big airline like BA would have a different policy towards dissabled. They are apparently still in the middle ages when it comes to that.