I am a very frequent traveller, around 15 - 20 days in a month I am on the move. For quite some time I am doing my hotel & flight bookings through Travelguru. The most recent one is my Mumbai booking in Hotel Orritel West. The booking ID is TGU0000049676. The amount debited from my credit card for booking in this hotel is Rs 12903/- . However at the time of checking out the hotel staff issued me a invoice of Rs 11,220/- & said that since I have been overcharged by Rs 1683/- ,I could ask Travelguru for the refund or adjustment in future bookings. But the Travelgurus customer care person Mr. Ross said that it is not possible to refund as they have not overcharged.
I sincerely do not have the time to fight over this issue as I remain very busy . However , I want to warn people to be careful when dealing with Travelguru. Indeed , I am travelling to Dubai in January 08 for a medical exhibition in which I thought that if the package siuts me then I could also book that package through Travelguru .But now this is not possible.