For a long time now - years - I have had to go down to the library to use their free internet access, to book my own air tickets with KLM.
This is because KLM does a browser-detect when you first hit the site, and on my old computer with out-of-date browser, KLM simply didn't work for me here.
I've just got a new computer (default browser=Safari) and, getting my priorities right, it was the first site I checked. All seemed ok.
Today, however, I went to book a ticket. KLM's site was nearly as hard as usual. Ages to display a screen. Nothing happening. Screens blanking before my eyes.
I reluctantly downloaded another browser (Firefox) and Lo! KLM works for me, here.
Question: why on earth are KLM so hostile to browsers which milliions of people use? Why don't they test their on-line booking mechanisms on routinely-used browsers? And since they so obviously do so, why don't they warn you = help you?