I note that there are a few good comments regarding Emirates, in particular with respect to their preassigned seating arrangments. If you check their website they do state that preassigned seats are guaranteed until 90 minutes before departure for Skywards members. I have to add that was not our experience in February this year. We arrived at Colombo to be told that our preassigned seats from Dubai to Manchester had not been saved, and despite it being 10 hours before that flight, they could only sit the three of us separately. This upset my son for the whole of the Colombo - Dubai journey. We had to kick up quite a fuss at Dubai to enable him to sit with one of us. He's 8. Despite their guarantee Emirates have not been very customer friendly in this respect. Has anyone had experience such as this with Emirates and what was the outcome?