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Flight cancelled from Barcelona to the UK? Claim procedure?

Liverpool
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Flight cancelled from Barcelona to the UK? Claim procedure?

Hi Guys

Had a flight cancelled from Barcelona on Sunday the 10th June going to Manchester, we had no notification etc so we bought our own flight and our own hotel as we couldn't get in contact with Vueling. Just spoke to them and they will refund hotel and other costs but do I also claim via my travel insurance or just from the airline themselves? Any help is much appreciated? thank you

8 replies to this topic
Amsterdam, The...
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1. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

Why was the flight cancelled?

If you are looking for EU261 comp then you need to contact them via their website

vueling.com/en/…

If they are going to pay for ancillary costs then it would probably be fraud to double claim with your insurance company. Not saying you want to defraud your insurance company of course.

London, United...
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for Berlin
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2. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

Claim from the airline. Your insurance won't pay out if you have a valid claim 261/2004/EU, and the airline has admitted liability.

Liverpool
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3. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

Thank you, just spoken to Insurance they have said because of the "Known Strikes across Barcelona" your claim will probably be invalid anyway.

Yet they took my money knowing full well about them.

Liverpool
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4. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

They give me no notifications about any cancellations, so I am awaiting the reply back to see what the reason was? I wasn't sure if I claimed against the Airline and also the insurance if that was allowed, the fraud side of things sounds right..

Airline has accepted they will refund my flight costs on return flight only

London, United...
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for Berlin
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5. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

That's not right - they're liable the hotel as well, I'm sure. Keep pressing them on this. When I had a cancellation at the hands of Lufthansa, they refunded all my out of pocket expenses down to the coffee and muffin I bought at the airport Starbucks!

Lancashire, United...
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6. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

darren

They are paying for hotel

"Just spoke to them and they will refund hotel and other costs ".

London, United...
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7. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

Which contradicts the OP's statement at post 4 that they will refund the flight cost only.

Seattle, Washington
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8. Re: Flight cancelled from Barcelona to the UK? Claim procedure?

Return flight cost

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