We all have great airline experiences (most), and some bad ones (few). This one is about a deplorable one.
Spain and Portugal seem great places, except for the experience I explain below.
We left Edinburgh Scotland on 4 June, and are now in Lisbon, Portugal, via Brussels, Madrid, San Sebastián and Porto.
We have not seen our suitcases since we left Edinburgh. We have two weeks until we return to Australia. Not ideal.
We traveled from Edinburgh on Brussels Airlines, with a connection to air Iberia in Madrid. We checked in with Brussels Airlines in Edinburgh, with two Brussels airlines boarding passes issued, one from Edinburgh to Brussels, the other from Brussels to Madrid. We were told that we would need to collect our suitcases in Madrid and recheck on air Iberia for our flight to San Sebastián.
On presenting on time at the gate in Brussels, we were not allowed to board even though we had valise boarding passes.
En route from Edinburgh to Brussels, someone from Brussels airlines (star alliance) decided to transfer us, without our permission, from a Brussels airlines flight from to an air Iberia (one world) flight.
We have not seen our suitcases since Edinburgh, eight days ago.
We have called both airlines daily, and we have been told that they are ‘looking into it’, without anyone telling us where our suitcases are.
Apologies for a tale of woes, but someone told us to tell the story as widely as possible. I have no idea who this message is going to. Any advice would be appreciated.
We hope you are all enjoying your own travels, as most places, things and airlines work well.
However, our intention on returning to Australia is to advise family, friends and work colleagues to avoid this part of the world and these two airlines.