Hi, I flew with Alitalia from Paris to Rome, and when I arrived at the FCO airprt in Rome, I found out that my luggage hasnt arrived. I went to speak to the Alitalia lost & found agents and they told me that my luggage was still at the Paris airport (but they didnt really sound like they knew whereabouts of my luggage.), and they opened a report for me. I was also told that my luggage will arrive in Rome with the next possible flight from Paris to Rome and that it will be delivered to my hotel the next day. I came back to the hote from sightseeing the next day, but the luggage wasnt deieveted. I looked it up on the Internet, and found out that Alitalia airlines is well known for its poor and crappy customer service and for losing luggages. I also read a lot of reviews which said that Alitalia lost & found (especially rome FCO airport) never answers any phone calls and that even if they do, they are unfriendly, uninterested, rude and useless. Many people said that their lost/delayed tracking website never works. I havent had time to ring them to find out what exactly is going on, but I doubt it will be much of help even if i do so. I really desperately need my luggage back asap, and it is so frustrating. What is there that i can do to get my luggage back? Would it be better to go to the airport myself and speak to them in person?
A QUICK REPLY WOULD BE APPRECIATED.