We bought a resale holiday membership at this hotel in October 2011. We were promised paperwork and 2 years RCI Membership. We paid £3200. We were told that we could get our money back WHENEVER we wanted without any problem at all. We were wary but Dave Taylor kept assuring us that we could sell our membership whenever we wanted and the money would be returned to us within 6 weeks.
By December 2011 we had no paperwork and the emails I had sent were going un answered, this started alarm bells ringing. We were dealing with Neill Holt and he assured us that he would personally sort it all out in the New Year. We told him that we wanted to sell our membership due to the fact that we had not received any of the promised documents etc.
We are still waiting on documents.
I went to the financial ombudsman and filed a claim under section 75 as we paid for the membership with credit card.
APPARENTLY, this claim is only viable if the company who take the money are the same company we buy the goods/services from - i e club salina wharf
The name on the credit card slip is First National not Club Salina Wharf - this means we havent a leg to stand on.
Basically we have been conned - they knew we were wary, they knew my partner was awaiting surgery, they knew that we were putting everything we had into this
They took our money and we have nothing to show for it